Your delivery timeframe begins once your order is accepted. We also include a minimum 48-hour processing window, during which your items are prepared and dispatched. Please note, processing times may be longer during sales or peak periods.

Items In production / Pre-Order need additional manufacturing time before shipping. This differs depending on the item but can be up to 3 weeks.

If your order contains a mix of In Stock and Pre-Order items; the order may be shipped when the pre-order item is ready.

Made to Order items are Final Sale - (Not eligible for returns).

Tracking

Once your order has been dispatched, you’ll receive an email with tracking information, so you can follow its journey.

You can check the status of your order by logging into your account and viewing the "My Orders" section.

We work closely with our shipping partners to ensure swift and secure deliveries. However, customs delays may sometimes occur, and we do our best to minimize their impact.

Signing for Your Purchase

Your order is insured against theft or damage until it reaches you. Once signed for, the insurance coverage ends. If you're unavailable at the time of delivery, our courier will attempt two more deliveries. If you won’t be available, you can waive the signature at checkout, but please note that by doing so, you assume full responsibility for any loss or damage. For high-value orders, a signature may still be required.

Exchanging or returning items is straightforward. You have 7 Days from receiving your order to initiate a return or exchange.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included to be accepted. Any returns that do not meet our policy will not be accepted.

There is a return processing fee of 30 USD* which is deducted from your purchasing price. Returns can only be made to the original payment method or store credit.

*Returns within Switzerland and UK have a processing fee of 10 GBP or CHF.

Return Exclusions

Custom-made / Made to Order items cannot be returned due to the custom-made nature of the items.

Items marked as Sale are Final Sale and not eligible for return or exchange.

For hygiene and safety reasons, earrings are Final Sale and cannot be returned or exchanged.

Exceptions to exclusions apply only in cases of incorrect items being sent. If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery for assistance.

Import tax paid and shipping fees are not included in the returned amount.

How to Return/Exchange

Please email us at hello@shoponuli.com quoting your order number and issue details to initiate your return within 7 days of delivery.

If an item ships to you from a different country, customs and import duties may be levied by your local government. All additional customs and import duties are the responsibility of the person purchasing. This can range depending on the order value.

Please check product information to determine the items shipping origin.

Import fees are not refunded in the case of a return.

All items must be returned in a new, unused state, with tags and packaging intact, including any authenticity cards or dust bags.

Custom-made / Made to Order items cannot be returned due to the custom-made nature of the items.

For bags & accessories, ensure items are returned with their packaging, such as authenticity cards or dust bags.

For shoes, return them in their original shoebox, ensuring they have only been tried on carpeted surfaces.

Beauty, fragrance, and candles must be returned unused and unopened. Some items, such as fragrance and candles, are final sale due to transport restrictions.

Lingerie and swimwear must be tried on over underwear, keeping the protective adhesive strip intact.

Fine jewelry and luxury watches must be returned with original packaging, including any designer cards or warranty booklets.

Items marked as Sale are Final Sale and not eligible for return or exchange.

For hygiene and safety reasons, earrings are Final Sale and cannot be returned or exchanged.

Exceptions to exclusions apply only in cases of incorrect items being sent. If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery for assistance.

Import tax paid and shipping fees are not included in the returned amount.